LOWER HILLS, NSW — Lowes customer care team members are facing a growing number of complaints over its website.
It says the problem has been coming to light after complaints began to come in from customers.
The problem has already been reported to the department of home and community services, which has now launched an investigation.
Lowe’s Australia general manager, Craig Young, says the issue is not related to the online shopping site.
“It’s the fact that we have to have an online shop,” he said.
He said it has also been making changes to the way people can contact the company, with more detail on what customers can expect to receive.
But a spokesman for the Department of Home and Community Services says the department will not be commenting further until a review is completed.
In a statement to the ABC, the department said it is aware of the complaints.
A spokesman for Lowe’s said the company had been aware of a growing problem with the website for some time and it was working to address the issue.
“It is also important to point out that while the website has had some problems in recent months, this is a global issue,” the spokesman said.
“In this case, it was the Australian branch that did not implement a comprehensive response to the customer service issues.”