Expedia has confirmed it is in the process of removing an employee from its self-service carousel in Melbourne after receiving a complaint from a woman who says she was sexually harassed by an employee in an online forum.
The woman was approached by a customer service representative in May and said she had experienced harassment by a male Expedia employee in the past and was “shocked” by the allegations.
She said the woman asked if she was the “only woman in the carousel”, which Expedia confirmed was true.
“I felt like I was being told off,” she said.
“This has been going on for years.
This has to stop.”
She then shared a video of the interaction on Facebook, which prompted an apology from Expedia.
The apology said the company was taking “appropriate action” against the employee who she alleged had inappropriately harassed her.
Ms Nesbitt said the incident prompted her to write to the company’s CEO, Brad Smith, and a representative from the company.
“It is really shocking,” she wrote.
“The response was not even to acknowledge the complaint, but to delete the video.”
She said she was also concerned about a potential bias against female expats who had posted negative comments about Expedia’s customer service.
“That was the first time I ever heard that expat expat who has done this has to be a horrible person to have done that,” she told the ABC.
“They just have to be told to stop it and apologize.”
Ms Netsbitt and other Expedia customers who have written to the firm have said they have been subjected to harassment.
The complaints include sexual comments, jokes, physical attacks, threats of physical violence and sexual harassment, among other things.
In a statement to the ABC, Expedia said: “Expedia is a leader in customer service excellence.
This type of behavior is unacceptable and does not reflect Expedia values.
Expedia is investigating the circumstances surrounding the individual’s complaint and will take appropriate action if warranted.”
The company also said it had taken “immediate action” after the woman contacted the company about her experience.
“We have reviewed our policies and procedures and are taking immediate action to remove the employee,” the company said.
Expeditors customer service representatives are currently employed by Expedia as contractors.
The company said the female Expeditor was terminated on March 22 and a disciplinary proceeding was launched.
Expingentials chief executive Brad Smith said in a statement the company “has a zero tolerance for sexual harassment of anyone in our supply chain”.
He said the investigation into the matter was ongoing.
“Our culture has changed, and our commitment to diversity and inclusion is clear to all of us,” he said.