A year ago, a job posting on the job-seeking site Glassdoor asked if an applicant was interested in “working in a new, fast-growing segment of the American economy: customer service.”
“I’m looking for a full-time, fast growing customer service rep to join our team,” the job description said.
“This is not a call center, and we need experienced sales reps to take on this role.”
The company’s website had already advertised the position.
Since then, the company has hired about 3,000 people, many of them to be sales reps, according to Glassdoor.
And now, Glassdoor has a new listing for the job.
“I just started my new job at an Amazon.
Com customer service organization,” the description says.
“As a member of our team, I’ll be responsible for creating a brand-new, high-quality customer service experience for customers, including the design and implementation of our products, sales processes, and customer service systems.”
For the job, Glasshole says, it will pay between $45,000 and $50,000.
The job posting describes the job as a “new, fast growth segment” and the responsibilities of the employee include the design, development, and implementation “of customer experience.”
Amazon declined to comment.
The position was posted in August and was available to apply until the end of December, according for the Glassdoor listing.
At the time, Glasshouse said that it didn’t have any additional information about the job and had no plans to hire more people.
The company has a reputation for hiring fast-growth employees.
Last year, the firm was accused of hiring a sales rep for a $1.3 million product launch who was fired in six months.
That same year, Amazon fired an employee who was the director of sales and a vice president of engineering at the company, according.
Amazon has been trying to build a more diverse customer service team and hire more minorities, with recent hires including a sales reps for Asian-Americans.
Amazon’s hiring practices have been questioned.
Glassdoor says the company is “trying to address some of the racial issues with our customer service operations,” but the company hasn’t yet said if it has any plans to address other racial disparities in its workforces.
In a statement to the New York Times, a spokesperson for Amazon said that the company’s hiring is “about being a global leader and a great leader for our customers.”
Glassdoor declined to offer any specifics about how the company plans to improve its diversity.
“It’s really important that people know that Glassdoor does not discriminate on the basis of race, gender, sexual orientation, age, religion, disability, or national origin,” the company said in the statement.
The Glassdoor posting says that the person would work in a fast-paced environment where “customers are expected to be flexible, productive, and engaged in conversations that include a variety of voices and viewpoints.”
Glasshole also says that they expect the person to “work in a high-tech environment with a focus on customer experience, customer success, and positive outcomes.”
It’s unclear how many people the company currently has in the field.
“We are very interested in finding a talented and experienced employee who will join our growing team,” Glassdoor wrote in a statement emailed to the Times.