A woman who was upset that she was unable to get her money back for two months has come forward to accuse the company of fraud, and she says it took her three months to get it back.
In December, Zara said it was suspending its payment service to customers because of “unprecedented” fraud that resulted from an alleged breach of the company’s credit card system, the Wall Street Journal reported.
The company said in a statement to The Jerusalem Times that the allegations were not accurate.
Zara said on Tuesday that the woman had made “false, exaggerated and unfounded claims” about the fraud.
“This is not the first time that a customer has tried to use our system for fraudulent purposes, and we are taking action to address these concerns,” the company said.
“We want to be clear that this situation is not related to the company.
Rather, this is a serious matter that has resulted in the delay in payment.”
The woman, who asked to remain anonymous, told The Jerusalem Mail that she paid for a haircut at Zara’s offices in Tel Aviv in February and February, and in May she got a call from Zaira, who claimed that her credit card had been hacked and that she had lost about $1,200.
After calling her bank, the woman went to her bank and discovered that the card she had used to make the payment had been stolen.
“She told me to call her and pay me, but I was not able to,” the woman said.
Zaira told her that her payment had not been charged to the bank account she had accessed, and Zairas spokesperson did not return a request for comment on Wednesday.
The woman told the paper that Zairaras billing department told her to contact the bank to request the payment be reinstated.
Zarah said that after contacting her bank again, she was told that the fraud had been discovered and that the company would pay her back the full amount.
The payment was cancelled and she was not charged for the additional months.
Zareh, a Zairah customer, told the Jerusalem Mail she had paid for her hair and a haircut in February but did not get the refund.
She said she had received the refund from Zareh after her bank called her and informed her that she still owed Zairahs payment.
“I am still waiting for the refund,” she told the Mail.
“They didn’t pay me back.
I still owe Zaires company.
It is not fair.”
She said she did not want to give her full name out of fear of losing her job, which she has since given up on.
The Jerusalem Post reported that the incident occurred after Zara announced in May that it would suspend its payment services to customers, saying it would continue to support the business in the meantime.